Whatapp Business Automation

Spain's Favourite Business Channel — Now Working For You 24/7.

WhatsApp is where Spanish customers buy, ask questions, and expect instant replies. We automate the whole conversation so you never miss a sale.

What it is

In Spain, WhatsApp is not just a messaging app — it is the primary channel through which millions of people communicate with businesses every single day. Customers expect fast replies. They want to see your catalogue, place orders, get delivery updates, and receive their invoice — all without picking up the phone or visiting your website.

At DiscoveringIA, we turn WhatsApp into a fully automated sales and customer service engine. Orders come in and are logged automatically. Customers receive delivery updates without anyone sending them manually. Payment reminders go out on schedule. Post-sale satisfaction surveys collect feedback you can actually use. Your team handles only the conversations that genuinely need a human — everything else runs on its own.

Spain has one of the highest WhatsApp penetration rates in Europe, making it a uniquely powerful channel for Spanish SMEs. Automating it means every customer message is handled — immediately, professionally, and consistently — regardless of the time of day.

HOW IT WORKS

  • Step 1 — WhatsApp Business API Integration. We connect your business to the official WhatsApp Business API, giving you automation capabilities that go far beyond the basic WhatsApp Business app.

  • Step 2 — Build Your Catalogue and Order Flow. Customers can browse your products or services and place orders directly through WhatsApp. The system logs everything automatically.

  • Step 3 — Automate the Customer Journey. From order confirmation to delivery notification to payment reminder — every touchpoint is automated and timed perfectly.

  • Step 4 — Close the Loop. After every sale, a satisfaction survey goes out automatically. Responses feed directly into your CRM, building a picture of what your customers value most.

WHAT IS INCLUDED

  • Full WhatsApp Business API setup and integration.

  • Automated product catalogue and order-taking flow.

  • Delivery status and update notifications.

  • Staged payment reminders and collections follow-up.

  • Post-sale satisfaction survey with CRM integration.

WHO IT IS FOR

Any Spanish business that already uses WhatsApp to communicate with customers — deliveries, services, retail, trades, and any operation where order management and payment follow-up currently takes up significant manual time.

RESULTS YOU CAN EXPECT

  • Sales speed: 2x faster sales cycle from first message to closed order.

  • Response time: Instant replies to all standard enquiries, 24/7.

  • Manual effort saved: 5–8 hours per week on order management and follow-up.

  • Payment collection: Faster payment cycles with automated reminders.

PRICING

  • Setup: From 900 EUR — API integration, flow build, and launch.

  • Monthly maintenance: From 400 EUR — monitoring, updates, and optimisation.

  • Go live: Within 1–2 weeks.

FREQUENTLY ASKED QUESTIONS

  • Do I need the official WhatsApp Business API or can I use the free app?

The free WhatsApp Business app has very limited automation capabilities. For meaningful automation — catalogues, order flows, payment reminders, CRM integration — you need the official API. We handle the full setup and approval process with Meta.

  • Is this service available outside Spain?

This specific service is designed for the Spanish market, where WhatsApp is the dominant business communication channel. For Ireland and other markets, we recommend our AI Chatbot service, which covers web and Instagram as primary channels.

  • What if a customer writes something the automation doesn't understand?

The system is designed to recognise when a message falls outside its training and escalate it to a human team member immediately, so no customer is ever left without a response.

  • Can I send proactive messages to customers (not just replies)?

Yes. The official WhatsApp Business API allows proactive messaging through approved message templates — delivery updates, appointment reminders, payment notices, and more.

READY TO START?

Book a free 30-minute call and we will show you exactly how this would work for your business — no pressure, just a clear picture of what is possible.

Book an appointment